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Complaints book

Nª 00267-2025  

RUC: 20606790890

Company Name: LP Hoteles S.A.

Address: AV. LOS EUCALIPTOS 590, SAN ISIDRO, LIMA - PERÚ

Identification code: H-010

1. Identification of the complaining consumer

2. Identification of the contracted good

0 / 1000

3. Details of the claim and consumer's request

CLAIM: Disagreement related to products or services.
COMPLAINT: Disagreement not related to products or services; or, discomfort or dissatisfaction regarding customer service.

0 / 1000
0 / 1000

4. Observations and actions taken by the supplier

Date of communication of the response 26/07/2025

The response to your claim or complaint will be notified by the provider within the legal deadline.

Recipient (consumer, supplier or INDECOPI as appropriate).

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- In compliance with the provisions of Law No. 29733 - Personal Data Protection Law and Supreme Decree 016-2024/JUS - Regulations of the Law, we inform you that the personal data you provide us will be used and/or processed by LP HOTELES S.A., strictly and solely to address complaints and/or requests submitted due to situations of dissatisfaction with products and/or services, which will be incorporated into a personal database owned by LP Hoteles S.A., which is registered in the National Registry for the Protection of Personal Data under the name 'Complaints Attention' with code RNPDP-PJP No. 28539, in accordance with our Privacy Policy. You may exercise your rights of access, rectification, portability, cancellation and opposition of your personal data at any time.

- Filing the claim does not prevent resorting to other dispute resolution channels nor is it a prerequisite for filing a complaint with INDECOPI.

- The provider must respond to the claim or complaint within no more than fifteen (15) business days, which is non-extendable.

- The copy of the claim form will be sent to the email address provided by you.

* According to Supreme Decree No. 011-2011-PCM, information marked with an asterisk (*) is required for the claim or complaint to be considered filed. It should be noted that, for the purposes indicated above, consumers may freely provide their address or email address as they deem appropriate.